- The win/win approach
How can we solve this as partners rather than opponents?
- Creative response
Transform problems into creative opportunities.
- Empathy
Develop communication tools to build rapport. Use listening to clarify understanding.
- Appropriate assertiveness
Apply strategies to attack the problem not the person.
- Co-operative power
Eliminate "power over" to build "power with" others.
- Managing emotions
Express fear, anger, hurt and frustration wisely to effect change.
- Willingness to Resolve
Name personal issues that cloud the picture.
- Mapping the conflict
Define the issues needed to chart common needs and concerns.
- Development of options
Design creative solutions together.
- Introduction to negotiation
Plan and apply effective strategies to reach agreement.
- Introduction to mediation
Help conflicting parties to move towards solutions.
- Broadening perspectives
Three articles on running meetings in conflict resolving mode.
Resources