ISBN 0 7318 1298 0

By Helena Cornelius, Shoshana Faire and Estella Cornelius (Sydney, Simon & Schuster, 2006). This revised edition is easy to read and inspiring. It has become one of the most recognised handbooks of practical CR skills. It is equally relevant for those who lead, manage and relate to people in any context - be it workplace, social, family, community or school.

This is a book about relationships and how to manage them well. The skills of Conflict Resolution are specific and transferable. Learn a technique for one situation then transfer it to another area of your life. It is the "how to" of emotional intelligence.

This book is interactive and invites the reader's participation. The exercises lead the reader on a personal journey of self-discovery. The material presented is easy to access and very practical. Read any page and immediately apply a skill to a situation that is troubling you. These skills empower you. They are as much about conflict prevention as resolution. 251 pages.

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