NEW! CRN's E-Learning Certificate Course is an in-depth course in Conflict Resolution skills. Study is undertaken online under the guidance of a trained teacher. The course will usually take 30-40 hours of study to complete. On successful completion students will receive a Certificate of Achievement from the Conflict Resolution Network.

Based on over twenty years of training and developing the most appropriate programs for many different contexts, the course content has been reviewed and updated in 2010 and is current with the latest developments in delivering online adult education. The course has been designed by founder of the Conflict Resolution Network, Helena Cornelius (Psychologist); Helena is co-author of Everyone Can Win and author of The Gentle Revolution.

How do I study?

Study is conducted online; a teacher is assigned to each to student for marking questions and comments. Online study means that you can complete course work at any time that suites you. You choose how long you need to take to complete the course. It consists of readings, quizzes, forums and audio-visual material that enliven the learning process. You do need basic computer skills and access to a computer as all the materials needed for study are sourced from the internet.

How do I enrol?

 Scroll to the bottom of this page and press the blue "Purchase" button.

Who is this course for?

This course is ideal for:

• Those needing effective conflict resolution techniques for their workplace – both managers and employees.

• Those facing the public and handling a wide variety of challenging conflict situations –school teachers, government officers, counter staff

• Individuals who want to effectively manage conflict in their personal or work relationships.

• Teachers and trainers of mediation and dispute resolution who want to add the Conflict Resolution Network’s skills approach to their repertoire or would like to refresh their skills

 

How long will it take me? 

The course generally takes students between 30-40 hours of study to complete, if they are fluent in written English. This includes time needed for readings, submitting assignments and participating in the forums. Trainers who are using this course as a refresher will move through it faster.

 

What will I achieve from doing this course?

Conflict Resolution skills help you build more unified organisations and more rewarding relationships. This course provides students with background knowledge and theory, the confidence to identify and employ attitudinal changes and the ability to apply these skills to diverse workplace, community and personal conflicts. While the skills are specific, they transfer readily to a wide variety of situations. These skills are the core ones to use when you mediate, coach or facilitate conflict resolution in your personal or work environment. They provide a solid introduction to Conflict Resolution as a professional in this field. 

The course is divided into twelve modules, each module offers approximately three hours of intensive training in that skill.

You will gain skills in the following techniques:

1. Win/win
2. Creative Response
3. Empathy
4. Appropriate Assertiveness
5. Co-operative Power
6. Managing Emotions
7. Willingness to Resolve
8. Mapping the Conflict
9. Designing Options
10. Negotiation
11. Introduction to Mediation
12. Broadening Perspectives

 

How much will it cost? 

The course cost is $125 AUD (= approximately 95 Euro or $125 US).

Once payment is processed your enrolment details will be emailed to you. Please allow up to 10 working days.

If you do not receive our "Welcome" email with your enrolling procedures within this period, please email us at crn@crnhq.org

Please note, that all study materials are accessed by you through our E-Learning website. 

 

What are participants saying about the course?

Click to view a sneak preview of the course

 

If you are unable to meet the cost of the course, but want to participate, a Scholarship Program is available: click Scholarship Program.

If, like us, you see the enormous need and value of this method of building conflict resolving communities world-wide, you may wish to help expand our Scholarship Program by making a contribution. To learn more about making a contribution: click E-Learning Scholarship Fund.