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CR Trainer Manual

This Conflict Resolution Trainers Manual is our 2nd edition. It is comprehensive guide running for highly successful Conflict Resolution sessions. It offers teaching material, group and individual exercises and handouts for over 50 hours of instruction on the 12 skills of Conflict Resolution. Each chapter starts with clear guidelines for constructing training sessions of different lengths. It is invaluable for a new trainer and will refresh and inspire even the most experienced trainer’s material.

We have found that the most successful style for teaching CR skills is highly interactive. This manual shows you exactly how to achieve this.

If you are not a trainer or this full manual is more information than you need right now, go instead to the CR Kit for a short summary of each skill. You can also find it via the Menu button called “Free resources” at the top of each webpage at www.crnhq.org, then click “CR Kit”

Manual Contents

Introduction

Table of Contents File Type
Table of Contents View PDF file (247kb) View WORD file (78kb) [15 pages]
I. Running CR Courses View PDF file (299kb) View WORD file (118kb) [20 pages]
II. Icebreakers & Energisers View PDF File (247kb) View WORD file (109kb) [17 pages]
III. Understanding Conflict View PDF file (217kb) View WORD file (117kb) [9 pages]

The Twelve Skills of Conflict Resolution:

1. The Win/Win Approach View PDF file (349kb) View WORD file (393kb) [20 pages]
2. Creative Response View PDF file (275kb) View WORD file (275kb) [12 pages]
3. Empathy View PDF file (330kb) View WORD file (285kb) [46 pages]
4. Appropriate Assertiveness View PDF file (352kb) View WORD file (145kb) [29 pages]
5. Co-operative Power View PDF file (355kb) View WORD file (1091kb) [62 pages]
6. Managing Emotions View PDF file (364kb) View WORD file (396kb) [24 pages]
7. Willingness to Resolve View PDF file (337kb) View WORD file (227kb) [22 pages]
8. Mapping the Conflict View PDF file (348kb) View WORD file (345kb) [21 pages]
9. Designing Options View PDF file (266kb) View WORD file (235kb) [10 pages]
10. Negotiation View PDF file (439kb) View WORD file (231kb) [35 pages]
11. Mediation View PDF file (355kb) View WORD file (260kb) [26 pages]
12. Broadening Perspectives View PDF file (434kb) View WORD file (204kb) [28 pages]

Additional Skills and Applications

IV. Aikido View PDF file (290kb) View WORD file (246kb) [13 Pages]
V. Bioenergetics View PDF file (247kb) View WORD file (221kb) [11 pages]
Case Study example answers (submitted by Haddy Roche) View PDF file (537kb)
Handout Masters View PDF file (625kb) View WORD file (1239kb) [77 pages]
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