CR Trainer Manual

This Conflict Resolution Trainers Manual is our 2nd edition. It is comprehensive guide running for highly successful Conflict Resolution sessions. It offers teaching material, group and individual exercises and handouts for over 50 hours of instruction on the 12 skills of Conflict Resolution. Each chapter starts with clear guidelines for constructing training slots of different lengths. It is invaluable for a new trainer and will refresh and inspire even the most experienced trainer’s material. We have found that the most successful style for teaching CR skills is highly interactive. This manual shows you exactly how to achieve this.

If you are not a trainer or this full manual is more information than you need right now, go instead to the CR Kit for a short summary of each skill. You can also find it via the Menu button called “Free resources” at the top of each webpage at, then click “CR Kit” 


In the interests of promoting the skills for a peaceful world, The Conflict Resolution Network requires no fee to download or to copy pages from this manual so long as the copyright notice, including all contact details, appears on each page or part of a page reproduced. You may freely reproduce any part of this manual for participants so long as the copyright notice appears on each page. This is our contribution, and yours, to supporting good CR Training worldwide.

If you are writing new training manuals, articles or books you may include as much as you like, without seeking our permission. You may adapt these materials using your own words and contexts. However, acknowledgement of Conflict Resolution Network and its contact details must be included with any content used. For greater accessibility, you may prefer to download the Word 97-2003 version for any of these tasks.

Please let us know about the uses you have made of the material. That is our best reward.


If you to choose to print the whole manual from this website, it is 573 pages long and there are 18 files in total.

If you just want to download a section, find your way by locating the skill area in the index below or, for .pdfs only, via the Menu button called “Free resources”, then click “CR Trainers Manual”; download that chapter by clicking its name; then browse the linked index at its start and click to go directly to what you want. The first file: Cover and Table of Contents will give you an overview.

If you download the PDF format you will need Adobe Reader software to read each file. Most computers have this already installed. However if you require a copy it is available as a free download. Click on the words Adobe Reader in this paragraph. 

If you want to download the Microsoft Word version you will need to use the links below here to access them. These files are considerably larger and may impact your monthly download limits with your provider. Some may take several minutes to open – depending on your Internet connection speed. However, it may be easier for you to change the text, or add it to other documents.

Manual Contents
Table of Contents  View PDF file (247kb) View WORD file (78kb) [15 pages]
I.Running CR Courses View PDF file (299kb) View WORD file (118kb) [20 pages]
II.Icebreakers & Energisers  View PDF file (234kb) View WORD file (109kb) [17 pages]
III.Understanding Conflict View PDF file (217kb)  View WORD file (117kb) [9 pages] 

The Twelve Skills of Conflict Resolution:

1.The Win/Win Approach View PDF file (349kb) View WORD file (393kb) [20 pages]
2.Creative Response View PDF file (275kb) View WORD file (275kb) [12 pages]
3.Empathy View PDF file (330kb) View WORD file (285kb) [46 pages]
4.Appropriate Assertiveness View PDF file (352kb) View WORD file (145kb) [29 pages]
5.Co-operative Power View PDF file (355kb) View WORD file (1091kb) [62 pages]
6.Managing Emotions View PDF file (364kb) View WORD file (396kb) [24 pages]
7.Willingness to Resolve View PDF file (337kb) View WORD file (227kb) [22 pages]
8.Mapping the Conflict View PDF file (348kb) View WORD file (345kb) [21 pages]
9.Designing Options View PDF file (266kb) View WORD file (235kb) [10 pages]
10.Negotiation View PDF file (439kb) View WORD file (231kb) [35 pages]
11.Mediation View PDF file (355kb) View WORD file (260kb) [26 pages]
12.Broadening Perspectives View PDF file (434kb) View WORD file (204kb) [28 pages] 

Additional Skills and Applications:
IV.Aikido View PDF file (290kb) View WORD file (246kb) [13 pages]V.Bioenergetics View PDF file (247kb) View WORD file (221kb) [11 pages]
Handout Masters View PDF file (625kb) View WORD file (1239kb) [77 pages]