Frequently asked questions

Question: I read your content on conflict resolution and find it very useful and interesting. I tried to find a list of references or bibliography, and could not find anything. Is there one?

Answer: As you will probably see, one of the most significant areas of our website is a 500+ page Trainers Manual in Conflict Resolution. You can click on this link or get at it from the Home page.

The second chapter is called CR Trainers Manual – Running CR Courses includes Bibliography  The Bibliography section is at the end. The first page of each chapter is a linked index. Therefore, if you click on H. in the list on the first page, you’ll go straight to the Bibliography at the end.

Question: I had accessed a training handout from your website about 12 months ago. I cannot seem to find it now. 

Answer: We are so delighted that you are finding the handouts useful. All the handouts are now available as one .pdf file. The quality is now much higher as they have been digitised. Click the following link on our website to get to it: Handout Masters

Question: Can I use a section from your materials on this website in a manual I am writing?

Answer: Yes, absolutely. You must include credits to Conflict Resolution Network and our full contact details in order not to breach copyright. If you adapt the materials for your purposes, you must add the words “adapted from…” to these credits. 

Question: I need to help people in my very disadvantaged community learn more conflict resolution skills. What do you suggest?

Answer: Our thoughts are with you in the great challenges you are facing with your community and our congratulations on making yourself part of the answer.

Now to ways we can help:  all the help we can give you is already on our website, easy access, tried-and-tested and absolutely cost free. It has absorbed all our resources and we sincerely hope it adds to yours.

To start with you may choose to work through website material on your own.  If you go this route, do begin with a look at our page: Free training material and self-study guide. Where no other training is accessible, it is an effective pathway for individuals or study groups. 

Perhaps you could gather a small group together, where you focus on learning conflict resolution skills. If you deal with conflicts your participants are actually facing, the issues that really matter to them, you will grab their interest. 

Do look at our training manual that has great instructions – which you will have to adapt to the situation of course. The whole manual is available for a free download on our website. Click the following link and then click on to all the chapters: CR Trainers Manual: 12 skills 2nd edition You might start the group on the first skill, “a win-win approach” or start with a skill that seems the most important one for your group to learn. Then work the other material around that.

We do suggest that you read the relevant part of the manual in advance of each session so you can do some leading. 

It is not too difficult to train your own Conflict Resolution trainers.  Start with one study group, working through the material. Then try to encourage every participant to establish their own study group. People are doing this all over the world and having enormous success and satisfaction from it.

Question: I’ve had a look at your manual on the website. Is it available in other languages?

Answer: Unfortunately the CR Trainers Manual is only available in English, but part and full translation is welcome and does not attract a royalty fee. (We are hugely grateful for copies, especially if we can disseminate them to others.)

The first edition of the book Everyone Can Win is available cost-free in Russian. (Click the link if this is the language you need.) We also have 1st edition copies in Spanish, Indonesian, Romanian and Russian currently available for purchase.

Question: Can I translate your material (CR Trainers Manual and Everyone Can Win) into my native language?

Answer: We would be honoured and delighted if you were to translate our Trainers Manual. So long as you include our contact details on each page you certainly have our permission to do so. We love to make our material as freely and widely available as possible in each circumstance. It is a document that has been tried and tested and used extensively by many trainers throughout the world, and they have found it highly effective. So it is certainly worth the work it will take. 

Do consider how widely might you be able to distribute the manual once you have translated it? Could we make a link to it from our website? Could you make it a link from yours? (This is not a requirement for you to have permission.)

The book Everyone Can Win is published by Simon & Schuster Australia, and we can work with you in your negotiations with the publisher, should you wish to translate part or all of it.

Question: I’ve just joined your email list. I’d love a copy of some previous newsletters.

Answer: Usually our e-mailings are quite short and often include a pithy poster for your noticeboard. You can get at previous messages and posters at the following link on our website: Recent CRN emails

Question: What’s the difference between Conflict Resolution and Conflict Management. Are the skills needed for each different?

Answer: Accepting the fact that we humans are inaccurate beings, here are some rough definitions. 

Dealing with conflict and handling conflict can – roughly – be put into the category of “Conflict Management”. This has been largely accepted to mean “do whatever you can, whether you are a conflicting member or a third party, to protect the victim and use whatever is at hand to prevent further great disadvantage.” For instance, do not ask the police on the beat to resolve the deep and underlying conflict, just to “manage” the situation to the best that time and circumstances will allow.

Conflict Resolution, on the other hand, may be a longer ongoing process, and one may never know when it is finished for all time.

Both Conflict Resolution and Conflict Management require most of the same skills, strategies and attitudes.  They are the ones you’ll find here on this website. Both are processes that can require study and practice and may not come naturally.  They can be learned with patience and dedication.

Conflict Resolution or Management skills are tools, not rules; an art form, not a science.

Question: I’ve been looking at other training courses in Conflict Resolution. They don’t seem to take the same direction as yours. How do I judge which is best? 

Answer: Our training material is not “in competition” with any other Conflict Resolution training. It complements any other course that may be undertaken, before, after or during it.

Question: I live in Australia. I would like information on accredited Conflict Resolution courses.

Unfortunately, we are not running accredited courses at this point in time. Most people who want to learn more about the skills we advocate at Conflict Resolution Network (very practical and to the point!) work through our material on our website. Start at Free Training Material where you’ll find some helpful instructions. We also highly recommend the book Everyone Can Win 2nd edition, Helena Cornelius and Shoshana Faire (2006, Simon & Schuster Aust.) which you can purchase through our website at Everyone Can Win.

Some of the following will run accredited programs. There may be a more up-to-date list on our Links page.

Graduate Program in Dispute Resolution, Charles Sturt University, Wagga Wagga Distance education. Certificate: one year part-time, four subjects plus 1 residential weekend, Graduate Diploma: eight subjects. Masters:  twelve subjects. These courses provide postgraduate students with an understanding of the causes of conflict and the availability and suitability of various methods of dispute prevention and resolution. Students learn the principles and skills of mediation and conflict management and will be able to apply these skills in public and private disputes. Considerable emphasis is placed on skills developed at Conflict Resolution Network.

University of Queensland, Australian Centre for Peace and Conflict Studies Workshops half-day to five days in mediation (including accreditation), negotiation, communication skills, conflict management, cross-cultural conflict transformation, etc. General enquiries: Ms Anna Bartos, Executive Assistant to the Director
Phone: +61 7 3365 1763, Email: They also have a Melbourne branch: Professional Development Programs, Ms Sandra Padova / Ms Natasha Freeman, Phone: 03 9863 2600, Email: Website:

Centre for Peace and Conflict Studies, University of Sydney  Postgraduate Programs in Peace and Conflict Studies, summer school courses and one undergraduate unit, a resource library, public seminars and conferences and more are available. A unit of study on CR and the media is also available. Centre for Peace and Conflict Studies, Mackie Building K01, University of Sydney, NSW 2006 Tel: +61 2 9351 7686.  Email: Website: tp://

Bond University Dispute Resolution Centre Bond University is also running short courses. Their details are as follows: offers a four day basic mediation course on the Gold Coast, negotiation courses and international seminars. It has a free e-newsletter. Faculty of Law, BOND UNIVERSITY, GOLD COAST, QUEENSLAND 4229 AUSTRALIA Telephone: Telephone: 07 5595 2004 Email: or Website:   

The Australian Commercial Disputes Centre Level 6, 50 Park Street Sydney 2000.It is an independent, not-for-profit organisation established in 1986, to advance the practice and quality of alternative dispute resolution services, such as mediation, conciliation and arbitration, in Australia. They include short courses in their programs. (02) 9267 1000

Question: We are running a conference for members of the media. What can your organisation offer in teaching journalists some basic conflict resolution skills?

Answer: We believe your participants may enjoy and benefit by access to our article, Conflict-Resolving Media – Key moves for the media person, on our website.

It reflects our campaign, first established in 1978 together with Media Peace Awards, which has now enjoyed 29 years of uninterrupted success and served as model or inspiration for numerous initiatives world-wide.

This article, like everything else on our website, can be downloaded, printed, disseminated, translated, or integrated into lecture or training material absolutely cost-free (as long as our credits and website address is always attached.)

Perhaps a copy could go into your participants “Conference Bag” and/or be used by a presenter or workshopped.

Question: I have been in a long-term relationship with…The relationship is in huge conflict. There has been violence. I want to leave but I’m frightened I might be seriously hurt or even killed if I attempt it.

Answer: We have great concern for your emotional and physical safety. Unfortunately we are legally obliged not to offer advice in such serious circumstances. You do need help and that help will need to be much more supportive to you than our website with its skills can offer you. 

If you do choose to study any of the materials on our website to begin to get a handle on your problem, the immediate one that springs to mind is Mapping – analysing very carefully everyone’s needs and concerns. 

Our caring thoughts are with you and indeed with all who must find their way out of violent situations.

Question: We market on the web a product that does not relate directly to Conflict Resolution. May we ask for a reciprocal link to your website?

Answer: Unfortunately, no. Our policy is strictly to create links only to sites that are directly related to the field of conflict resolution. Go to the last entry on our Links page for more information.