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Frequently Asked Questions

Question: I read your content on conflict resolution and find it very useful and interesting. I tried to find a list of references or bibliography, and could not find anything. Is there one?

Answer: As you will probably see, one of the most significant areas of our website is a 500+ page Trainers Manual in Conflict Resolution. The second chapter, called CR Trainers Manual – Running CR Courses includes a bibliography at the end at p. 14. A recently updated Bibliography for the elearning course can be found at this LINK.

Question: I had some training handouts from you some time ago. I can’t seem to find them now. Are you handouts available?

Answer: We are so delighted that you find the handouts useful. All our handouts are available as one .pdf file. Click the following link on our website to get to them: Handout Masters

Question: Can I use a section from your materials on this website in a manual I am writing?

Answer: Yes, absolutely. You must include credits to Conflict Resolution Network and our full contact details in order not to breach copyright. If you adapt the materials for your purposes, you must add the words “adapted from…” to these credits. 

Question: I need to help people in my very disadvantaged community learn more conflict resolution skills. What do you suggest?

Answer: Our thoughts are with you in the great challenges you are facing with your community and our congratulations on making yourself part of the answer.

Ways we can help:  all the help we can give you is already on our website, easy access, tried-and-tested and cost free. It has absorbed all our resources and we sincerely hope it adds to yours.

To start with you may choose to work through website material on your own.  If you go this route, do begin with a look at our page: Free training material and self-study guide. Where no other training is accessible, it is an effective pathway for individuals or study groups. 

Perhaps you could gather a small group together, where you focus on learning conflict resolution skills. If you deal with conflicts your participants are actually facing, the issues that really matter to them, you will grab their interest. 

Do look at our training manual that has great instructions – which you will have to adapt to the situation of course. The whole manual is available for a free download on our website. Click the following link and then click on to all the chapters: CR Trainers Manual: 12 skills 2nd edition You might start the group on the first skill, “a win-win approach” or start with a skill that seems the most important one for your group to learn. Then work the other material around that.

Do read the relevant part of the manual in advance of each session so you can do some leading. 

It is not too difficult to train your own Conflict Resolution trainers.  Start with one study group, working through the material. Then try to encourage every participant to establish their own study group.

Question: I’ve had a look at your manual on the website. Is it available in other languages?

Answer: Unfortunately the CR Trainers Manual is only available in English, but part and full translation is welcome and does not attract a royalty fee. (We are hugely grateful for copies, especially if we can disseminate them to others.)

The first edition of the book Everyone Can Win is available cost-free in Russian. (Click the link if this is the language you need.) We also have 1st edition copies in Spanish, Indonesian, Romanian and Russian currently available for purchase. See SHOP LINK here.

Question: Can I translate your material (CR Trainers Manual and Everyone Can Win) into my native language?

Answer: We would be honoured and delighted if you were to translate our Trainers Manual. So long as you include our contact details on each page you certainly have our permission to do so. We love to make our material as freely and widely available as possible. It is a document that has been tried and tested and used extensively by many trainers throughout the world, and they have found it highly effective. So it is certainly worth the work it will take. 

Do consider how widely might you be able to distribute the manual once you have translated it? Could we make a link to it from our website? Could you make it a link from yours? (This is not a requirement for you to have permission.)

The book Everyone Can Win was originally published by Simon & Schuster Australia, and we can work with you in your negotiations with the publisher, should you wish to translate part or all of it.

Question: I’ve been looking at other training courses in Conflict Resolution. They don’t seem to take the same direction as yours. How do I judge which is best? 

Answer: Our training material is not “in competition” with any other Conflict Resolution training. It complements any other course that may be undertaken, before, after or during it.

Question: I live in Australia. I would like information on accredited Conflict Resolution courses.

To keep fees low, the CRN E-learning course is not formally VET accredited, but adopts similar training standards and provides a Certificate of Achievement upon successful completion – judged by assessed participation, appropriate teacher interaction and 80% or higher result for each of 11 repeatable exercises. Graduates have found this certificate a useful addition to their cv.

Some centres and universities are running accredited programs. Explore some of these options on our Links page under the heading Australia.

Most people who want to learn more about the skills we advocate at Conflict Resolution Network (very practical and to the point!) start with our material on our website. Look at Free Training Material where you’ll find some helpful instructions.

We also highly recommend the book Everyone Can Win as a .pdf or you can purchase a hard copy through our website or through Amazon, where you can also purchase a Kindle friendly version.

Question: We are running a conference for members of the media. What can your organisation offer in teaching journalists some basic conflict resolution skills?

Answer: We believe your participants may enjoy and benefit by access to our article, Conflict-Resolving Media – Key moves for the media person, on our website.

It reflects our campaign, first established in 1978 together with Media Peace Awards, which has now enjoyed 29 years of uninterrupted success and served as model or inspiration for numerous initiatives world-wide.

This article, like everything else on our website, can be downloaded, printed, disseminated, translated, or integrated into lecture or training material absolutely cost-free (as long as our credits and website address is always attached.)

Perhaps a copy could go into your participants “Conference Bag” and/or be used by a presenter or workshopped.

Question: What’s the difference between Conflict Resolution and Conflict Management. Are the skills needed for each different?

Answer: Accepting the fact that we humans are inaccurate beings, here are some rough definitions. 

Dealing with conflict and handling conflict can – roughly – be put into the category of “Conflict Management”. This has been largely accepted to mean “do whatever you can, whether you are a conflicting member or a third party, to protect the victim and use whatever is at hand to prevent further great disadvantage.” For instance, we don’t expect the police on the beat to resolve the deep and underlying conflict, just to “manage” the situation to the best that time and circumstances will allow.

Conflict Resolution, on the other hand, may be a longer ongoing process, and one may never know when it is finished for all time.

Both Conflict Resolution and Conflict Management require most of the same skills, strategies and attitudes.  They are the ones you’ll find here on this website. Both are processes that can require study and practice and may not come naturally.  They can be learned with patience and dedication.

Conflict Resolution or Management skills are tools, not rules; an art form, not a science.

Question: I have been in a long-term relationship with…The relationship is in huge conflict. There has been violence. I want to leave but I’m frightened I might be seriously hurt or even killed if I attempt it.

Answer: We have great concern for your emotional and physical safety. Unfortunately we are legally obliged not to offer advice in such serious circumstances. You do need help and that help will need to be much more supportive to you than our website with its skills can offer you. 

If you do choose to study any of the materials on our website to begin to get a handle on your problem, the immediate one that springs to mind is Mapping – analysing very carefully everyone’s needs and concerns. 

Our caring thoughts are with you and indeed with all who must find their way out of violent situations.

Question: We market on the web a product that does not relate directly to Conflict Resolution. May we ask for a reciprocal link to your website?

Answer: Unfortunately, no. Our policy is strictly to create links only to sites that are directly related to the field of conflict resolution. Go to the last entry on our Links page for more information.

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