This topic is about turning opponents into problem-solving partners, hence the term win-win. It’s a way of thinking that implies co-creating with the others to produce better outcomes for both of you. The topic introduces the needs-based approach used throughout the course.

Objectives

To become aware of your own oppositional reactions and bypass them
To introduce a partnering approach and return to it if you notice a conversation has become adversarial
To spot escalating conflict and take steps to address it early rather than late
To recognise when initial positions are obscuring underlying needs and interests and know how to deepen the inquiry through the layers of conflict.