1. Win-win – partners not opponents


This topic is about turning opponents into problem-solving partners, hence the term win-win. It’s a way of thinking that implies co-creating with the others to produce better outcomes for both of you. The topic introduces the needs-based approach used throughout the course.


  • To become aware of your own oppositional reactions and bypass them
  • To introduce a partnering approach and return to it if you notice a conversation has become adversarial
  • To spot escalating conflict and take steps to address it early rather than late
  • To recognise when initial positions are obscuring underlying needs and interests and know how to deepen the inquiry through the layers of conflict.

Have this image on hand as a screen saver or print-out while you work on this topic. Click here for .pdf    
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