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Courses, facilitation and resources 


OnCourse is a global consulting firm specialising in inhouse workshops, trainings and executive coaching. Director, Kerrie Murray-Loewy and many on her Team have had close links with The Conflict Resolution Network, refining our twelve skills approach over the last 25 years of working closely together. Their Conflict to Collaboration programs incorporate these powerful tools. The OnCourse vision is to help organisations embrace and harness differences as powerful drivers of open, less judgemental and more constructive conversations.

Shoshana Faire Professional facilitators 

Shoshana Faire, co-author of Everyone Can Win, and her associates provide training, facilitation, mediation, coaching to corporations, government, small businesses, community groups and individuals. They provide a comprehensive design and facilitation service for business planningteam development and meeting facilitation skills development.

Resolution Institute

The Resolution Institute is a professional association based in Australia and New Zealand for mediators, family dispute resolvers, arbitrators, adjudicators, conflict coaches, conciliators, facilitators, dispute system designers, and lawyers or managers who helps people in dispute. They can match a professional dispute resolver to fit the client’s needs. The organisation offers a dispute resolver directory. They also offer accredited face to face conflict management coaching and mediation training programs in the region’s major cities and public workshops in conflict management and related skills. 

Keith Suter’s Global Directions

Keith is a conference speaker, social commentator and media personality, analysing social, political, economic, and environmental issues of the day and how those issues impact on us now and into the future. He is a member of the prestigious think tank “The Club Of Rome” and foreign affairs expert. He is a thoughtful and inspiring keynote speaker in his areas of expertise.

Mediator Standards Board

The MSB is responsible for the development of Australian mediator standards and the implementation of the National Mediator Accreditation System (NMAS) . if you have an interest in becoming a professional mediator you may wish to read about the services they offer.

The Australian Disputes Centre 

ADC is an independent organisation, dedicated to advancing ADR across Australia and internationally to deliver the benefits of world-class Alternative Dispute Resolution to businesses, professionals, governments and communities. They include short courses, as well as mediation and arbitration accreditation in major cities across Australia.   Level 16, 1 Castlereagh St, Sydney, Australia. Their mid-city venue is available for hire.

In July 2018, The Australian Disputes Centre announced a First Nations Mediation Panel.  This is a Panel of specialist Aboriginal and Torres Strait Islander dispute resolvers. It offers culturally appropriate dispute resolution within local indigenous communities.

Australian Dispute Centre: 5 day interactive Online mediation training course  qualifying participants to apply for accreditation.  January 2021.

Cyngler Consulting: Jim Cyngler

Jim Cyngler, based in Melbourne, Australia, works with a small team of consultants who are passionate about empowering people to manage their own response to conflict and change, and develop a capacity for meaningful decision making.  Their conflict management training workshops and facilitation services are delivered to organisations, individuals, mediators and team leaders in the legal, not-for-profit and Government sectors.  The organisation offers accreditation programs in mediation.

Sixty and Me

This website provides an online magazine for older women. They have a hub on estrangement with a wealth of content for over 50s on the topic of family estrangement and relationship strategies.

Australia: Programs  for children

Conflict Resolution Schools Development  Christina McMahon

Initiated Conflict Resolution Network’s school education program. See her Facebook page to order Implementing conflict resolution and peer mediation skills in the school community.

See also our teacher’s manual for children by Clare Heaton and Maureen Lynch: Children standing up to bullying and cyberbullying – Conflict Resolution Network (

and Training manual for children – Conflict Resolution Network (

Australia: University Programs

Department of Peace and Conflict Studies

This Department is housed within the Faculty of Arts and Social Science at University of Sydney. It is currently chaired by Dr Wendy Lambourne. It offers Postgraduate Programs in Peace and Conflict Studies, distance education, summer school courses and a number of post-graduate programs and research.

Charles Sturt University, Wagga

Charles Sturt University, Wagga Wagga, NSW offers distance education and a Graduate Diploma and a Master of Dispute Resolution program and a number of other related undergraduate courses in their Law Faculty. The focus is on understanding of the causes of conflict and the availability and suitability of various methods of dispute prevention and resolution. Students learn the principles and skills of mediation and conflict management and will be able to apply these skills in public and private disputes.

Bond University, Robina Qld

Bond University Dispute Resolution CentreShort courses in mediation and Family Dispute Resolution (FDR) Practitioner training are offered three times a year in line with Bond’s three semester year enabling timely completion and faster accreditation.  All mediation courses are approved by the Mediator Standards Board and FDR courses are recognised by the Attorney General’s Office.

University of Queensland

University of Queensland, offers a Graduate Certificate in mediation and conflict resolution (including accreditation).

University of Queensland, Parenting and Family Support Centre runs a Triple P – Positive Parenting Program.   A great article on bullying by Karyn Healy, “Is your child less likely to be bullied in a private school” The Conversation, 3rd August 2015, HERE

Australia: Organisations

Asia Pacific Peace Research Association (APPRA) Qld. Empowering Culture of Peace, Sustainable Development and Defending Democracy.

The Australian Institute, a public policy research centre for a just and sustainable peaceful future.

NSW Human Rights Education Committee Chaired by Dr Lynda-ann Blanchard, the committee fosters a tolerant, just, equitable and democratic society by defining and re-examining human rights education in Australia.

Relationships Australia is an independent, not-for-profit organisation offering both mediation and counselling in all states. Their NSW services include  Let’s Talk Elder Support and Mediation Service assisting older people and their families in conflict, and planning for the future, including medical, health, financial or living arrangements.

Australia: counseling and therapies

Tiyana Maksimovich-Binno Wellspring Consultancy, Neutral Bay, Sydney. Natural holistic healing.

International: On-line studies

CRinfo is a free, online clearinghouse, indexing more than 25,000 peace- and conflict resolution-related Web pages, books, articles, audiovisual materials, organizational profiles, events, and current news articles.

Conflict Resolution Network  offers an online course in the skills of Conflict Resolution with approximately 40 hours of instruction and teacher feedback. A certificate is provided on successful completion.  Visit this website at CRN E-Learning Certificate Course.

Graduate Program in Dispute Resolution, Charles Sturt University, Wagga Wagga Distance education. Certificate: one year part-time, four subjects plus 1 residential weekend, Graduate Diploma: eight subjects. Masters:  twelve subjects. These courses provide postgraduate students with an understanding of the causes of conflict and the availability and suitability of various methods of dispute prevention and resolution. Students learn the principles and skills of mediation and conflict management and will be able to apply these skills in public and private disputes.

The Transcend Peace University(TPU) is an all-online university. The inter-disciplinary courses are designed to cover issues pertaining to peace and development studies. TPU seeks to promote inter-disciplinary peace studies, and make them accessible to as wide a community as possible. 

International: University Programs

American University,  American University International Negotiation and Conflict Resolution degree program.  The program allows students to specialize in International Negotiation and Conflict Resolution focusing on global conflict and international dispute resolution. The American Univeristy Negotiation and Conflict Resolution program is also offered in an online setting which is ideal for students who are unable to attend class in a traditional classroom setting.   Further details HERE

National Centre for Peace and Conflict Studies, University of Otago (NCPACS) 
Dunedin New Zealand. Headed by Prof Kevin Clements within the Division of Humanities, the centre combines global cross-disciplinary expertise on development, peacebuilding and conflict transformation. It offers postgraduate programs, conducts research on violent conflict and sustainable peace and provides training and expert advice to government and NGOs.

Norwich University Online Master’s in Diplomacy program specializes in international conflict management. They carefully cover controversial areas of peacekeeping with the use of diplomatic practices to avoid and manage conflict.

International Program in Conflict Resolution and Mediation Tel Aviv University,Israel, has commenced in 2009 an International Program in Conflict Resolution and Mediation, a one-year English-language MA. It offers students around the world the opportunity to study international conflict resolution with access to experienced professionals.

Centre for Peace and Reconciliation Studies, Coventry University(UK): Postgraduate study: MA and Postgraduate Certificate programs, on campus and by distance learning.  They explore methods of transforming violent relationships by nonviolent means. Courses support project management, for people working with peace and change agencies.

European University Center for Peace Studies (EPU) Stadtschlaining, Austria. Founded in 1988 by its current President, Dr. Gerald Mader. It provides Certificate and MA courses in conflict transformation and peacebuilding in a transnational student environment. All the courses are taught in English, by leading specialists in their field from around the world, including Johan Galtung.

The Canadian School of Peacebuilding (CSOP), an institute of Canadian Mennonite University, offers a selection of 5-day courses each June. Courses can be taken for professional or personal development or for academic credit.

INCORE (International Conflict Research Institute), is a joint project of the United Nations University and the University of Ulster. Combining research, education and comparative analysis it is located within the Faculty of Social Sciences at the University of Ulster.

The Heller School for Social Policy and Management at Brandeis University, has developed new knowledge and insights within the field of social policy and health and human services management. Heller’s interdisciplinary approach prepares its graduates for careers finding solutions to society’s most pressing social problems. 

International: Organisations

Search for Common Ground, (SFCG) Many International Branches

Transcend Founded by Yohan Galtung, its mission is to bring about a more peaceful world by using action, education/training, dissemination and research to handle conflicts with empathy, nonviolence and creativity.

Africa – Nigeria

Conflict Resolution Works: based in D-line, Port Harcourt, Nigeria, William Ogisi and his associates provide Conflict Resolution & interpersonal skills programs and resources for managers, teams and individuals. Many of their courses include Conflict Resolution Network materials.


ADR Institute of Ontario(ADRIO) provides practitioners and the public with information and resources about Alternative Dispute Resolution (ADR), and access to competent professionals.

Triune Arts, is a non-profit institution. It has developed award-winning educational DVDs on a variety of subjects including: conflict resolution, anti-bullying, restorative justice, cross-cultural communication and employment training for youth. See DVD by Kevin Rigby, Six Methods of intervention. Also Bullying in Schools. Order form. 


Transnational Perspectives, an online magazine devoted to international issues with perspectives on conflict transformation, reduction of violence and ecologically sound development.


International Program in Conflict Resolution and Mediation  Tel Aviv University has commenced an International Program in Conflict Resolution and Mediation, a one-year English-language MA. It offers students around the world the opportunity to study international conflict resolution with access to experienced professionals.

Israel/Palestine Center for Research and Information (IPCRI) Jerusalem, is a joint Palestinian-Israeli public policy think-tank It is devoted to developing practical solutions for the Israeli-Palestinian conflict.


The International Fellowship of Reconciliation (IFOR), is an international spiritually based movement composed of people committed to active nonviolence


The International Peace and Development Training Center (IPDTC), was established in 2003 as one of the main Centers of the Peace Action, Training and Research Institute of Romania (PATRIR). The mission assigned to this center is to pioneer and develop training and capacity building for those working in peacebuilding and conflict transformation. 


Conflict Resolution Network’s Russian website.  A free download in Russian of Everyone Can Win (first edition) and other useful information and links is available there.   For more information about the Russian translation of Everyone Can Win (1st edition), see also


Transnational Foundation for Peace and future research (TFF), Lund an independent think tank and  a global network focusing on applied peace research, education, conflict mitigation and reconciliation in such areas as Burundi, the former Yogolsavia, Iraq, Iran as well as Sweden. 


Arabulucu  Turkish mediation website. 

United Kingdom

Centre for Peace and Reconciliation Studies, Coventry University: Postgraduate study: MA and Postgraduate Certificate programs, on campus and by distance learning.  They explore methods of transforming violent relationships by nonviolent means. Courses support project management, for people working with peace and change agencies.

Culture of Peace News Network,  (CPNN), is a worldwide webspace where readers exchange information about events, experiences, books, music, and web news that promote a culture of peace.
Leap Confronting Conflict is a London based national voluntary youth organisation and registered charity providing opportunities, regionally and nationally, for young people and adults to explore creative approaches to conflicts in their lives.   

Communication and conflict The site has lots of self-help information on conflict and communication and links to Skype “in your home” counseling service with Alan Sharland, mediator and trainer. UK based.
International Centre for Parliamentary Studies  A UK website which often offers a Professional Certificate in Conflict Transformation and Peacebuilding 

Skillstudio Limited, Media Coaching & Job Interview Skills training courses. Media & Job interview skills coaching, presentation skills training and courses in public speaking and business communication from Skillstudio Limited.

United States of America

Abilene Christian University – 
Abilene Christine Universities Master of Conflict Resolution and Reconciliation :The Master of Conflict Resolution and Reconciliation program helps you develop the professional skills and personal leadership strategies you need to thrive in the conflict resolution industry. 

American University International Negotiation and Conflict Resolution degree program (Washington, D.C.):
Students can specialize in International Negotiation and Conflict Resolution focusing on global conflict and international dispute resolution. For students who are unable to attend class in a traditional classroom setting, this program can be taken in an online setting. 

Center for Social Gerontology (TCSG) Ann Arbor Michigan, promotes the individual autonomy of older persons and trains people in mediation for cases involving older persons with difficult and stressful, decisions, discussions and disputes. Their next Adult Guardianship/ Family Caregiver Mediation Training is Oct 1-3, 2009.

Conflict Resolution Cooperative Development Group, Western Justice Center Foundation, California. 

Culture of Peace Alliance (COPA) Tuscon, USA, creates peace-inspiring projects and events to model cooperative alliance-building and promotes peace-based organizations and nonviolent strategies. 

Creighton University Online Programs  Creighton University has a conflict and resolution resource center with helpful resources and articles to read.  It is a great resource for students and professionals.  

Essential Partners, part of The Public Conversations Project, offers some interesting workshops, for example on the power of dialogue, of stories and of questions.

Gesher: Building Bridges and The Center for Alternative Dispute Resolution and Training, based in Massachusetts, USA and headed by Mitch Gordon, works with nonprofit management, and offers mediation, and conflict resolution, especially to Jewish based organizations.

The International Center for Ethno-Religious Mediation (ICERM) fosters a culture peace amongst ethnic and religious groups. It offers educational videos in conflict analysis and resolution with original research and best practices from both conflict scholars and practitioners. It also produces The Journal of Living Together which, explores human interaction in the context of ethno-religious identity and the roles it plays in war and peace.

The Peace and Justice Studies Association, (PJSA) University of San Francisco offers a Global Directory for purchase online in a fully searchable and easy-to-use database. The organisation bringing together academics, K-12 teachers and grassroots activists to explore alternatives to violence and share visions and strategies for peacebuilding, social justice, and social change.

International Center on Nonviolent Conflict,  (ICNC) Washington, DC,  develops and encourages the study and use of civilian-based, nonmilitary strategies to establish and defend human rights, democracy and justice worldwide. Great Resources links to books etc on non-violence.

Institute for Resource and Security Studies, International Conflict Management Program, (IRSS) builds capacities and develops policies whereby conflict-torn communities engage in cooperative actions that promote peace and social reconstruction.

Karate’s Missing Peace has some excellent short videos by Dan Stratton on conflict resolution skills, based on the skills of Karate with the premise that “True self-defense is to protect yourself without injuring your attacker”. See and

Legal Studies Master’s Degrees  Legal Studies Master’s Degrees has compiled a resource guide about alternative dispute resolution. This resource goes into detail about the main characteristics of alternative dispute resolution processes as well as the types of alternative dispute resolution.  Further information can be found HERE  

Online Master of Legal Studies offer this resource on their website: 40+ Tools and resources for Conflict Resolution This helpful introduction includes links to self-assessment and cost of conflict quizzes, and links to mediation and conflict resolution external resources, and to online legal studies and dispute resolution in the US.

Pepperdine University – OnlinePsychology@Pepperdine recently published a resource that provides strategies for families that want to reconnect post estrangement and help them deal with the emotional strain and complexities of the situation. You can read “What to Consider When Reconnecting with Estranged Family” here:

The Public Conversations Project (PCP), MA  guides, trains, and inspires individuals, organizations, and communities to constructively address conflicts relating to values and worldviews. 

Purdue Global Law School blog See “A Practitioner’s Guide to Ethics in Alternative Dispute Resolution” for useful definitions in ADR and general ethical obligations arising the ADR field.

Wake University  Wake Forest University provides a blog which highlights the importance of counselors’ sensitivities and knowledge around their clients’ cultural and ethnic differences.  See HERE

Seniors’ Care

Each year many thousands of seniors are abused and neglected. The guides and organisations listed below may support your awareness and action on this very sensitive issue.

A Complete Guide To Recognizing, Reporting And Preventing Elder Abuse in 2022 [Protecting The Ones You Love] This guide has been produced by My Comfort Haven.

Nursing Home Abuse Guide  provides the public with accurate and up to date information on the many aspects of nursing home injury and abuse. They can be reached at [email protected]

Nursing Home Abuse Support 
the goal at is to educate the public with factual and scientific information pertaining to elder abuse and neglect.

Early Signs of Nursing Home Neglect” has been produced by The Eichholz Law Farm.

National Council For Aging Care (USA)    This website provides advice on Recognising Elder abuse

Guide on preventing elder abuse, neglect and exploitation has been included, under “Tips and News”, on the Seniors Safety Reviews website.

The organisation, Elder Decisions based Massachusetts USA, works with the stresses of ageing family members. It trains in elder mediation to support shared and thoughtful decision-making when planning for the future.

More links coming. Watch this space!

Would you be willing to create a link from your website to ours? If you have already browsed here you will know we have a wealth of cost-free training material:

Here is some wording you can use if you are linking to us:

Conflict Resolution Network  This website offers free training materials handouts, posters, ideas and inspiration. These skills are equally relevant for families, business, communities, government and the international arenas. It offers an online eLearning Course in Conflict Resolution skills and a free podcast series available on most podcast apps: “Resolve conflict: Everyone can win.” 

If your organisation has direct relevance to conflict resolution skills and you would like a link here, do email us at crn(at) and request that we consider your site for reciprocal inclusion. Please include a brief paragraph describing your work that we could use on this Link page.

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