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Podcasts

Resolve conflict: Everyone can win

Do you need to learn your conflict resolution skills on the go? Have a listen to these free podcasts. Produced in 2020, they’re our most recent addition to this website.

To study the skills, it’s best to start with episode 1. But if you are struggling with a conflict right now and need a quick fix, scan the topics and choose the one that calls you.

This series is inspired by our text: Everyone Can Win, on handling conflict constructively. Each podcast goes in-depth into one of the 12 skills, the approach you’ll find throughout this website.

They are presented by psychologist, Helena Cornelius, Conflict Resolution Network’s director. Writers are Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James joins the writing and production team for this audio series. Our music is by Stewart D’Arrietta.

To subscribe to the full series, scroll to the bottom for quick links to your favourite podcast provider.

Consolidate your learning: replay a section by hovering your mouse below the ‘wave’ to reveal the chapter markers; or download the transcript below each episode; or download the study notes to apply the skills personally or grab a handout for a study group.

Skill 1

Win/Win approach

How can we solve this as partners, not opponents?

Study Material

Skill 2

Creative response

How can I transform this problem into a creative challenge?

Transcript
Study Material

Skill 3

Empathy - Part I

How can I improve the warmth in this relationship?

Transcript
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Skill 3

Empathy - Part II

Coming to terms with their personality styles and values

Transcript
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Skill 4

Appropriate assertiveness

Stating your case, respecting both yourself and others.

Transcript
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Skill 5

Co-operative power

Using power wisely - power 'with' rather than power 'over'

Transcript
Study Material

Skill 6

Managing emotions

Working with strong emotions, mine and theirs, without over-reacting

Transcript
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Skill 7

Willingness to resolve

Am I informed or inflamed? What's in the way of resolving?

Transcript
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Skill 8

Mapping the conflict

When the situation is complex, make a map of the needs and concerns

Transcript
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Skill 9

Designing options

Build a wider range of options, more wins for everyone.

Transcript
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Skill 10

Negotiation

Build the best deal possible - clear, workable & fair

Transcript
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Skill 11

Introduction to Mediation - Part I: The Basics

Support the process for others to resolve conflict

Transcript
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Skill 11

Introduction to Mediation - Part II: Navigating the tough stuff

How to move them past communication roadblocks.

Transcript
Study Material

Skill 12

Broadening perspectives

Transcript
Study Material

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