Resolve conflict: Everyone can win
Do you need to learn your conflict resolution skills on the go? Have a listen to these free podcasts. Produced in 2020, they’re our most recent addition to this website.
To study the skills, it’s best to start with episode 1. But if you are struggling with a conflict right now and need a quick fix, scan the topics and choose the one that calls you.
This series is inspired by our text: Everyone Can Win, on handling conflict constructively. Each podcast goes in-depth into one of the 12 skills, the approach you’ll find throughout this website.
They are presented by psychologist, Helena Cornelius, Conflict Resolution Network’s director. Writers are Helena Cornelius, Shoshana Faire and Estella Cornelius. Christine James joins the writing and production team for this audio series. Our music is by Stewart D’Arrietta.
To subscribe to the full series, scroll to the bottom for quick links to your favourite podcast provider.
Consolidate your learning: replay a section by hovering your mouse below the ‘wave’ to reveal the chapter markers; or download the transcript below each episode; or download the study notes to apply the skills personally or grab a handout for a study group.
How can we solve this as partners, not opponents?
How can I transform this problem into a creative challenge?
Empathy - Part I
How can I improve the warmth in this relationship?
Empathy - Part II
Coming to terms with their personality styles and values
Stating your case, respecting both yourself and others.
Using power wisely - power 'with' rather than power 'over'
Working with strong emotions, mine and theirs, without over-reacting
Willingness to resolve
Am I informed or inflamed? What's in the way of resolving?
Mapping the conflict
When the situation is complex, make a map of the needs and concerns
Build a wider range of options, more wins for everyone.
Build the best deal possible - clear, workable & fair
Introduction to Mediation - Part I: The Basics
Support the process for others to resolve conflict
Introduction to Mediation - Part II: Navigating the tough stuff
How to move them past communication roadblocks.
Is my view too narrow? What's the wider context?