Based on over twenty years of training and developing appropriate programs for many different contexts, the course content is current with the latest developments in delivering online adult education. The course has been designed by co-founder of the Conflict Resolution Network, Helena Cornelius (Psychologist); Helena is co-author of Everyone Can Win and author of The Gentle Revolution. Christine James, Fiona Hollier and Kerry Turnbull have joined the team to produce this online course.
Who is this course for?
This course is ideal for:
- Individuals who want to manage conflicts to strengthen personal relationships.
- HR leaders, managers and employees who need effective conflict resolving skills for their workplaces.
- Client-facing staff such as customer service officers, health professionals and hospital administrators, school principals and teachers, government and community service officers, who address a range of challenging conflict situations.
- Professional dispute resolvers who want to enhance their skills in managing the conflict layers within disputes.
- Psychologists, counsellors, therapists, social workers, facilitators assisting others in conflict.
- Study groups of two or more who would value working through and discussing the materials together.
- Trainers who wish to strengthen their understanding of modules in the CR Trainers manual to support their teaching practice.
How do I study?
Study is conducted online which means that you can complete course work at any time that suits you. You choose how long you need to take to complete the course. You do need basic computer skills, comfort with reading and listening to study materials in English and regular online access. All study materials are accessed by you from within the website.
Professional Development Hours
You may be considering this course to fulfil continuing education requirements set by your professional organisation. Conflict Resolution Network assigns 30 professional development hours (PDH) to successful completion of this course. You may wish to check what hours the accreditation scheme in your own professional field can allocate to it. A course description to support your submission to them is available here: Course outline.
What will I study?
The course is divided into twelve modules, each module offers two to three hours of intensive training in that skill.
You will gain skills in the following techniques: Win/win approach, Creative Response, Empathy, Appropriate Assertiveness, Co-operative Power, Managing Emotions, Willingness to Resolve, Mapping the Conflict, Designing Options, Negotiation, Introduction to Mediation, Broadening Perspectives.
You can scan the Course Content here and look into the first two modules to get a better sense of how the course is structured.
What will I achieve?
Conflict Resolution skills help you build more unified organisations and more rewarding relationships. This course provides students with background knowledge and theory, the confidence to identify and employ attitudinal changes and the ability to apply these skills to diverse personal, workplace, and community conflicts.
While the skills are specific, they transfer readily and support the individual in a wide variety of situations. These skills are also the core ones to use when you mediate, coach or facilitate conflict resolution in your personal or work environment. They provide a solid foundation to manage the conflict layers within disputes and the core issues underlying deep conflicts.
If you are unable to meet the cost of the course, but wish to participate, a limited number of scholarships are available. For information about an application for a scholarship click Scholarship Program here.