Then head back to the beginning

Set your course

Sooner or later, go back to the beginning and work through the topics systematically to get the groundwork. Begin with the relevant podcast or transcript. It gives you a clear overview of the aspects included in that skill. The rest of each lesson builds on the podcast subject matter.

You can always return to a topic if a new conflict calls for it. Get familiar enough with the material that you can use it as your go-to counsellor or advisor.

These skills transfer very easily. You can use the same skills in your personal relationships – with friends and family – that you will use in your workplace. It’s still the same skill-set when you are working in a community or even a national setting.

These are the core skills you need to mediate, coach and facilitate. This course will give you a solid introduction to Conflict Resolution as a professional.