Product Code: CR-ESSENTIALS
$113.64 exc. GST
This DVD is a great way to introduce you or a study group to CR skills. It introduces six basic Conflict Resolution skills: Win/Win Approach, Assertiveness, Active Listening, Mapping, Developing Options, and Creative Response. These are the CR Essentials. Graphics and role plays set in an office workplace punctuate the teaching modules.
Note: Australian customers will be charged GST.
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