How can we solve this as partners rather than opponents?
Transform problems into creative opportunities.
Develop communication tools to build rapport. Use listening to clarify understanding.
Apply strategies to attack the problem not the person.
Eliminate “power over” to build “power with” others.
Express fear, anger, hurt and frustration wisely to effect change.
Name personal issues that cloud the picture.
Define the issues needed to chart common needs and concerns.
Design creative solutions together.
Plan and apply effective strategies to reach agreement.
Help conflicting parties to move towards solutions.
Try to see the problem from a range of viewing points, other points of view and wider perspectives. Respect and value differences. Consider the wider context, the longer term, and reflect on what you can and cannot change
