This Conflict Resolution Network website makes good conflict resolution skills easy to understand. They work in almost any conflict situation – from child-rearing, to personal relationships, to the workplace, community action and even the international arena. We include such skills as a collaborative win/win approach, appropriate assertiveness, empathy, how to map a conflict and how to design better solutions.
We have loads of free materials for you to browse. If you’re ready for in-depth study, there are podcasts, extra resources to purchase and an eLearning Certificate course. A quick dip into any aspect of our 12 skills approach might be just the new perspective you need.